We are Lavando Ltd, a company registered in Companies House, Cardiff with company registration number 09577449. We operate the app Lavando (the “App”).
Lavando Ltd complies with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.
What information do we collect?
If you buy services and register on the App or request further information from Lavando Ltd, we may collect the following personal data from you: your name, your email address, your billing address, your delivery address, your phone number(s), your order details, your payment details, your feedback for our services and information related to your query.
In addition, Lavando Ltd may automatically collect information about the website that you came from or are going to, your IP Address and Browser type.
Lavando Ltd also collects information about your mobile device, including a unique identifier and information about the parts of the App you visit, how you interact with it and the times you access the App. However, this information is aggregated and is not used to identify you.
Additionally Lavando Ltd may also also collect information about your location. Most mobile devices allow you to control or disable location services in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.
How will information about you be used and shared?
The information collected by Lavando Ltd allows us to:
– verify your identity and details of your payment method or credit card account
– Process your order
– communicate with you
– provide you with information relating to our new products and services (please see section 5 below for further details)
– administer the App and provide customer services
– investigate any complaints about the App
– personalise your experience of the App
– meet legal, regulatory and compliance requirements
Lavando Ltd may employ the services of third parties to help us in certain areas, such as collection, cleaning and return of goods at/from our cleaning facilities, delivery and hosting of the App, maintenance, identity checking. In some cases, these third parties may receive your information. However, Lavando Ltd will, at all times, control and be responsible for the use of your information.
To help constantly improve and tailor the service Lavando Ltd provides to you, we may use aggregated information so that we can administer and improve the App, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions. Lavando Ltd may pass this information to third parties, but is not responsible for abuse of this data by third parties
If you provide a credit or debit card, Lavando Ltd may use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud.
Transfer of your information outside the EEA
Lavando Ltd does not transfer your information outside the EEA, with the exception of Amazon Web Service’s cloud technology, Amazon S3.
Our product and service range is always changing and Lavando Ltd would like to keep you up to date with details of our new products and services using the information that you have supplied to us. We may therefore also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone, SMS or email. Where you have registered as an online customer, you can opt out of this at any time by contacting us at [email protected] If you would like to sign up for our emails, you can do this on our registration page.
Cookies and related tracking technologies
Lavando Ltd uses the following categories of cookies:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the App and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
Category 2: Performance Cookies
Category 3: Functionality Cookies
These cookies remember choices you make (such as search parameters regarding products and services). These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the App more tailored. The information these cookies collect may be anonymised and they cannot track your browsing activity on other apps/websites.]
Category 4: Targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of advertising campaigns. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
Facebook application ID is 1079626192183660.
Category 5: Social Media Cookies
These cookies allow you to share what you have been doing on the App on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the relevant social media outlet for how their cookies work.]
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies (or disabling future cookies) you may not be able to access certain areas or features of the App.
To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
Use of Web Beacons
Some sections of our App and emails may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these sections or read our emails. Web beacons collect only limited information which include a cookie number, time and date of a section view, and a description of the section on which the Web beacon resides. We may also carry Web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.]
Lavando Ltd has implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and Lavando Ltd cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
Sale of the business
If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
Access to your information
You are entitled to see information Lavando Ltd holds about you. If you wish to do this, please contact us at [email protected] . Lavando Ltd may require you to provide verification of your identity and to pay an administration fee (which is currently £50) to provide a copy of the information you are entitled to under relevant data protection legislation.
Updating your information
You may review, correct, update or change your personal information at any time by contacting us at [email protected] or amending your account details on the App.
Our App contains links to other apps/websites over which we have no control. We are not responsible for privacy policies or practices of other apps/websites to which you choose to link from our App. We encourage use to review the privacy policies of those other apps/websites so you can understand how they collect, use and share your information.
How to contact us
If you have any questions about this policy or your personal information, please contact us by email on [email protected] concern.